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bdtk34 takes the handling of your personal information seriously — this policy sets out exactly what we collect, why we collect it, and how you can review or correct it at any time. Access to our platform and the application of this policy depends on your local law and eligible regions.
When you create an account with us, we collect the details you submit during registration: your name, contact information, and the payment method you choose to link — whether that is Nagad, Bank Transfer, or another supported route. We also record transaction references associated with your wallet activity so we can verify deposits and withdrawals against your account history. Beyond registration data, we collect device and session information — browser type, operating system, approximate region — to keep your session continuous across mobile and desktop. This helps us restore your position in the lobby if a connection drops mid-session. We do not sell your personal data to third parties. We share information only where required to process a transaction through a payment partner, or where we are legally obligated to do so in the jurisdictions where our service operates. Cookies and similar technologies are used to maintain your logged-in state and to remember your preferred game category so that returning to slots, live tables or crash games does not require you to navigate from scratch. You can manage cookie preferences through your browser settings at any time. Retention of your data follows the period required by applicable regulations; once that period ends, records are deleted or anonymised according to our internal schedule.
This policy applies to information processed by bdtk34 directly. It does not extend to third-party services you reach through links on our site, and it does not govern how payment providers like Nagad or Bank Transfer handle data on their own platforms. Review the scope items below to understand precisely what falls inside and outside our responsibility.
All information you provide when opening or updating your account — login credentials, contact details and identity verification steps shown in your account settings — falls fully within this policy. We control how this data is stored and for how long.
Deposit and withdrawal references linked to Nagad or Bank Transfer are recorded in your account wallet history. We hold these records for the period required by applicable regulations. The payment provider's own privacy terms govern data held on their side.
Cookies that keep your session active, remember your game-category preference and support lobby navigation are covered here. You control these through your browser. Cookies set by third-party analytics tools operate under those tools' own terms.
Game studios whose titles appear in our lobby — such as Spadegaming, CQ9, JDB, Microgaming and Bigtime Gaming — operate their own data environments for game delivery. This policy does not cover data processed inside those game engines directly.
You have several practical options when it comes to your personal data. First, you can review the information we hold by opening the account settings page — the profile section shows the details on record and the payment methods currently linked, including any Nagad or Bank Transfer entries. If something is incorrect, you can submit a correction request directly through our support channel, and we will update the record after verifying your identity through the steps shown in your account. Second, you can ask questions about how a specific piece of data is used — particularly if you want to understand why a certain transaction reference appears in your history. Third, you can request that data no longer needed for your account be removed, subject to any retention obligations we hold under applicable law. Each of these actions is handled through the support routes listed in this policy; we do not require a specific form, just a clear message stating what you need and your registered account details.
Open the profile section in your account settings to see what contact details, payment methods and session data we currently hold against your account.
If any detail is wrong — name, contact number or linked wallet reference — send a correction request through our support channel with your account identifier and the correct information.
Not sure why a Nagad transaction reference or a device record appears in your history? Contact our support team and we will walk through the specific entry with you.
You can ask us to remove data that is no longer needed for your account, subject to any retention period required under applicable regulations in your eligible region.
If you have a question about this privacy policy, want to exercise one of the rights described above, or need to report a concern about how your data is handled, you can reach our team through the published routes below. We respond to privacy questions through the same channels we use for account support — there is no separate department to navigate. Availability of support depends on the channel; check the relevant page on our site for current status.
Open the chat widget visible on the site to raise a privacy question or request a record review. Have your account details ready so we can verify your identity before discussing any personal data.
Send a written privacy request to the support email address published in our contact section. Include your registered account name and a clear description of what you are asking for so we can process it without delay.
The account help section on the site includes a form for submitting data-related queries. This is the most direct path for correction requests and removal queries tied to your wallet or transaction history.
Our approach to data handling is built around keeping your information accurate, accessible to you and protected from unauthorised access. Below are the four areas we maintain consistently across every account on the platform.
We use cookies to keep your session active and remember your preferred game category — slots, live tables or crash — so you return to the right part of the lobby on mobile or browser. You can adjust or clear cookie settings through your browser at any time without losing your account.
Access to your account data is restricted to authenticated sessions. If we detect an unusual login pattern — for example, a different device or region — we may prompt you to confirm identity through the verification step shown in your account before proceeding.
We hold your personal data for as long as your account is active and for the period required under applicable regulations thereafter. Transaction records linked to Nagad or Bank Transfer are kept for the minimum period the relevant rules require, then deleted or anonymised.
When we update this policy, we post the revised version on this page with a note of what changed. Continuing to use your account after an update means you have had the opportunity to review the new terms. We do not retroactively change how previously collected data is used.
The questions below cover the points we hear most often from account holders about data, access and their rights under this policy. If your question is not listed here, reach us through the support routes described above.
We collect the details you enter during registration — name, contact information and payment method references such as Nagad or Bank Transfer account identifiers. We also collect device and session data to maintain continuity when you switch between mobile and browser. All of this is described in the details section of this policy.
Yes. Open your account settings and go to the profile section — the details we hold are listed there. For a full export or for data that is not visible in settings, send a request through our email support or the account help form and we will compile what we hold for your account.
Send a message through our live chat or email support with your account identifier and the correct details. We verify your identity using the steps shown in your account before making any changes. Corrections to payment method references — for example a Nagad number — follow the same process.
Game studios receive only the technical data needed to deliver gameplay — session tokens and game state, not your personal registration details or payment records. Those studios operate their own data environments; this policy covers only what bdtk34 processes directly on the platform side.
Transaction references, including those linked to Nagad deposits or Bank Transfer withdrawals, are retained for the minimum period required under applicable regulations in the regions where we operate. Once that period ends, records are deleted or anonymised. You can check your own transaction history in the wallet section of your account at any time.
If you close your account, we retain the data we are legally required to keep for the applicable retention period, then delete or anonymise the rest. You can request confirmation of what will be retained by contacting our support team before or after closing. Access to account settings is not available after closure, so raise any data questions before you proceed.